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F.A.Q.

Shipping from Australia to:

    • Australia
    • New Zealand
    • United Kingdom
    • USA
    • Canada

*Standard shipping rates apply*

Ready to ship in 2-3 days

Customs and Import Taxes

Buyers are to be responsible for any import or custom taxes that may apply. Mumsy & Bub is not to be held liable for delays or additional costs.

Returns and Exchanges

We don’t accept returns, exchanges, or cancellations but feel free to get in touch should you have problems with your item.

What is your processing time?

Upon receipt of your payment and confirmation of your order, we will start working on your items and make sure they are delivered within 2-3 business days (excluding holidays and weekends.) In any case that there will be a significant delay in shipment of your order, we will get in touch with you via email or telephone.

Custom and Personalised Orders

Feel free to get in touch directly at info@mumsyandbub.com if you would like for us to put together a customised sticker sheet, printable(s), or planner fillers for you. We would need to confirm first and foremost if the customisation you’d like is possible.

My order hasn’t arrived yet (domestic)

We are so sorry to hear that. Unfortunately, we have no control over Australia Post’s undertakings. For domestic shipping, it usually takes about 3-6 business days for your item/s to arrive.

My order hasn’t arrived yet (international)

We are so sorry to hear that. Unfortunately, we have no control over Australia Post’s undertakings. For international shipping, it usually takes up to 30 business days for your item/s to arrive.